Refund Policy

Refund Policy

At Zenith Electronics, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a straightforward refund policy to address your concerns.

Eligibility for Refunds To be eligible for a refund, the following conditions must be met:

• The item must be returned within 30 days of the purchase date.
• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging, including all accessories, manuals, and documentation.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Refundable Items Certain items are not eligible for refunds, including:

• Gift cards
• Downloadable software products
• Items on sale or clearance

Refund Process To initiate a refund, please follow these steps:

1. Contact Us: Email our customer service team at Info@zenithelectronics.lk  or call +94711363579to request a return authorization.
2. Return the Item: Once your return is authorized, securely pack the item in its original packaging and include all relevant documentation. Ship the item to the return address provided by our customer service team.
3. Inspection and Approval: Upon receipt of the returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will process your refund.

Refund Method Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and appear in your account.

Shipping Costs Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.

Exchanges If you need to exchange an item for the same product due to damage or defect, please contact our customer service team. We will provide instructions on how to return the item and send a replacement at no additional cost to you.

Late or Missing Refunds If you have not received a refund within the expected time frame, please check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at Info@zenithelectronics.lk

Contact Us If you have any questions about our refund policy or need assistance with a return, please contact us:

• Email: Info@zenithelectronics.lk
• Phone: +94711363579

We appreciate your business and are committed to ensuring your satisfaction with every purchase.